The Sweet Adventure with TWBox! 🍬
Ready for this sweet adventure? 🍫🤩
Click "ADD TO CART" and let's make your snack dreams a reality!🍭
FAQs
Does it include shipping costs?
Yes, shipping fee is included.
How many days does it take for delivery?
- Delivery time varies by destination:
- Asia: 1.5 week
- US and Europe:2-3 weeks. - For specific instructions, check info after shipping.
What should I do if I want to cancel?
Upon canceling TWBox, promptly chat us. If the box is opened, you're responsible for the full cost. If unopened, you can return it at your expense for a refund, provided the TWBox is undamaged.
How will I be charged?
We accept credit card payments. If you prefer other methods like Paypal, please reach out via chat.
How do I change shipping address?
To update shipping info for an existing order, please chat us.
My order has not arrived yet, what should I do?
If your order is lost or undeliverable, chat with us for assistance. We use Japan Post, the largest postal service in Japan.
Refunds and Returns.
- If the received box is significantly damaged, please chat with us. Our snacks are securely packed in the box, serving as additional snack cushioning to minimize breakage during shipping.
- However, we cannot guarantee that both the box and its contents will remain intact due to international shipping.
- In the case of minor damage, we may not be able to provide assistance. Instead, we include a slightly extra amount of snacks to account for potential breakage.